The Team

Lisa Hadfield

Group Practice Manager & HCA

Lisa has always worked in environments where offering excellent customer service and communication has been an essential part of her role. She worked in the hospitality sector and then as a Duty Manager in a Retirement Living complex. She really enjoyed going that extra mile to offer a personal service, taking time to talk to people and getting to know them.

“Having joined the team at the Hearing Centre, I’ve loved every minute of it. The care and services provided really make a positive difference to people’s lives. Seeing people arrive in discomfort or feeling frustrated with their hearing but then leaving us happy and relieved is a wonderful thing to be part of”.

Lisa started with us as Receptionist and enjoyed it so much that it enthused her to take her career further, going on to train as a Hearing Care Assistant and wax removal specialist. Lisa has recently been promoted to our Group Practise Manager.

“I am so happy to be part of a really lovely team of people who have a real desire and drive to offer an outstanding service to patients and be the best Hearing Centre in the areas we serve.”

Lisa is married and has two teenage children as well as a very soppy albeit slightly bonkers dog called Buddy.

Olivia Kewney

HAD/Audiologist

Olivia is a full-time member of the team and recently graduated from De Montfort University, one of the leading audiology institutions in the UK to become a fully qualified Hearing Aid Dispenser (HAD).

Olivia has always wanted to help people in some capacity and so what better way than assisting in the family business watching and learning from her parents.

Olivia is fully qualified in all methods of wax removal (micro suction, irrigation, and instrumentation) and can also perform hearing tests including speech audiometry.